About Us

For contractors and FM providers, the gap between incoming work and operational delivery is where things go wrong. Calls get missed. Jobs are logged late. Admin builds up and compliance risk grows quietly in the background.

Build Concierge sits between your customers, your team and your existing systems, automating the manual work that slows teams down. We integrate with your CRM, job management platform and scheduling tools, turning calls, emails, chats and portal messages into structured data, jobs and audit-ready records, automatically and in seconds.

Our AI-powered call handling captures every inbound enquiry day and night, triaging emergencies and protecting out-of-hours opportunities. Our live website assistant answers technical and service queries in your brand tone, qualifies leads and triggers workflows without manual intervention. And our unified communications hub brings every customer conversation, across email, calls, SMS, WhatsApp and chat, into a single screen, with full context, AI-generated summaries and direct integration into your job management system.

Faster response times. Protected SLAs. Less admin.

Book a demo now: https://www.buildconcierge.com/book-demo