Empowering residents: offering people-first retrofit by linking expectations with outcomes

14 May 2026
National Retrofit Conference
The National Retrofit Conference

Residents are the ultimate retrofit stakeholders - yet too often they feel that home energy upgrades are done to them, not with them. How can we rethink engagement to empower tenants through two-way dialogue, genuine agency, and guaranteed outcomes?

Chair
Zachary Gill
Zachary Gill, Net Zero Technical Analyst - Energiesprong UK
Speaker
Claire Brown
Claire Brown, Senior Consultant - Turner & Townsend
Jo Butterfield
Jo Butterfield - Southern Housing
Rachael Branton
Rachael Branton, Construction Project Manager - People Powered Retrofit