This session digs deeper into how we can ensure we are retrofitting houses to suit the end user (the residents), following on from Claire Brown’s speaker opportunity: Empowering Residents: Offering people-first retrofit by linking expectations with outcomes.

This session could look at how we make residents into engaged partners, thinking about the voices we are representing, the cultural awareness across programmes and the standards we expect when communicating with residents. Ensuring powerful and impactful engagement is planned.