Resident engagement is an important part of retrofitting a property, after all, we are retrofitting a person’s home. These panellists will talk about engagement strategies and how to understand customer behaviour.
Chair: Jeremy Kape, Interim Director of Asset Strategy and Analysis, The Guinness Partnership
Speakers:
Fiona Fylan, Head of Sustainable Behaviour, Leeds Beckett University
Paul Norman, Head of Asset Management, Clarion
Kate Charrington, Director, Project 3
